Refund policy

60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee on all TestoPrime products when you purchase directly from the official website, https://testoprime.com. 

To be eligible for the refund you must first take the product as directed for 30 days and if you’re not completely satisfied you may return it for a 100% refund of your purchase price, less shipping & handling, if applicable.

How to request a refund under our 60-Day Money-Back Guarantee policy:

  • Contact our customer service team at [email protected] and provide details of your order and the reason for requesting a refund.
    • Our team will provide you with the return address as well as a unique return number.
  • Ensure the unique return number is also on the parcel, otherwise we will not know you have returned the item(s). 
  • As the customer, you are responsible for the cost of return postage to our warehouse.
  • If you purchased more than one bottle you must return all unopened bottles.
  • If you purchased a single bottle of TestoPrime product, you do not need to return the empty bottle.
    • Simply contact our customer service team and ask to claim our guarantee.
    • You’ll be asked for some basic information about your experience before we process your refund, such as why you were not happy with the product.
  • Returning after using a single bottle, an example:
    • You purchased 3 bottles of a supplement and used 1 bottle.
    • You return 2 unopened bottles.
    • Once received at our warehouse, we will issue a refund for all 3 bottles
  • Returning after using more than one bottle, an example:
    • You purchased 6 bottles of TestoPrime and used 2 bottles.
    • You return 4 unopened bottles.
    • Once received at our warehouse we will issue a refund for 5 bottles - 4 unopened bottles and 1 of the 2 opened bottles.
  • We will only ever refund a maximum of 1 opened bottle unless there is a defect and the product was received damaged and unsealed.
    • You must report unsealed bottles within 7 days of receiving the product to request a refund.
    • Contact our team immediately at [email protected]
  • Refunds are issued via the original form of payment and can take anywhere between 5-10 working days depending on the payment method.
  • Refunds will only be processed once our warehouse has received the returned product.
  • You can not claim this guarantee more than once.

If you have any questions or require additional support please contact [email protected] 

 

Right of Withdrawal for EU Consumers

If you are contracting as a consumer based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must use our electronic Withdraw contract function on our website in the footer (bottom of the page), click the link called: Withdraw from contract.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to withdraw from this contract.

Return Costs

Please note that the consumer shall bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

The supply of goods made to your specifications or clearly personalized.

The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.