Refund Policy

Lifetime Money-Back Guarantee

We offer a Lifetime Money-Back Guarantee on all TestoPrime products when you purchase directly from the official website, https://testoprime.com. 

To be eligible for the refund you must first take the product as directed for 30 days and if you’re not completely satisfied you may return it for a 100% refund of your purchase price, less shipping & handling, if applicable.

How to request a refund under our Lifetime Money-Back Guarantee policy:

  • Contact our customer service team at support@testoprime.com and provide details of your order and the reason for requesting a refund.
    • Our team will provide you with the return address as well as a unique return number.
  • Ensure the unique return number is also on the parcel, otherwise we will not know you have returned the item(s). 
  • As the customer, you are responsible for the cost of return postage to our warehouse.
  • If you purchased more than one bottle you must return all unopened bottles.
  • If you purchased a single bottle of TestoPrime product, you do not need to return the empty bottle.
    • Simply contact our customer service team and ask to claim our guarantee.
    • You’ll be asked for some basic information about your experience before we process your refund, such as why you were not happy with the product.
  • Returning after using a single bottle, an example:
    • You purchased 3 bottles of a supplement and used 1 bottle.
    • You return 2 unopened bottles.
    • Once received at our warehouse, we will issue a refund for all 3 bottles
  • Returning after using more than one bottle, an example:
    • You purchased 6 bottles of TestoPrime and used 2 bottles.
    • You return 4 unopened bottles.
    • Once received at our warehouse we will issue a refund for 5 bottles - 4 unopened bottles and 1 of the 2 opened bottles.
  • We will only ever refund a maximum of 1 opened bottle unless there is a defect and the product was received damaged and unsealed.
    • You must report unsealed bottles within 7 days of receiving the product to request a refund.
    • Contact our team immediately at support@testoprime.com
  • Refunds are issued via the original form of payment and can take anywhere between 5-10 working days depending on the payment method.
  • Refunds will only be processed once our warehouse has received the returned product.
  • You can not claim this guarantee more than once.

If you have any questions or require additional support please contact support@testoprime.com